Using Zapier to Maintain Your Issues List in Ninety

Build custom automations that connect Ninety Issues with thousands of apps using Zapier's no-code platform.

Written by Tommy Mains

Updated at March 25th, 2026

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Table of Contents

How to Use Zapier to Maintain Your Issues List in Ninety What you can do with Zapier Setting up your first Zap Build a workflow Understand permissions and access Common use cases
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How to Use Zapier to Maintain Your Issues List in Ninety

Issues don't only surface during meetings. They come up in support tickets, Slack threads, emails, and conversations throughout the week. The Ninety Zapier integration lets you connect your Issues list with over 7,000 apps in Zapier's ecosystem, so anything that needs to be Identified, Discussed, and Solved (IDS'd) can make it into Ninety before your next Level 10 Meeting, without manual data entry or context-switching.

Each person on your team sets up their own Zapier connection, which means automations run within their own access and the teams they belong to. This gives everyone the flexibility to design workflows that match how they actually work.

 

 

What you can do with Zapier

Zapier connects Ninety to other apps via "Zaps," automated workflows that run when specific events occur. Each Zap has two parts: a trigger (when this happens) and an action (do this).

Triggers in Ninety:

  • New Issue Created: Triggers when a new Issue is created in Ninety.

Actions in Ninety:

  • Create Issue: Creates a new Issue in Ninety with a specified title and team assignment.
  • Update Issue: Updates an existing Issue in Ninety.
  • Delete Issue: Deletes an existing Issue from Ninety.

 

Setting up your first Zap

Before you start, you'll need an active Zapier account and an active Ninety account, and a subscription.Click "App Connections" from Zapier's left navigation menu to add Ninety's Zapier app to your Zapier account.

To connect Ninety to Zapier:

  1. Log in to your or your company's Zapier account.
  2. Click App Connections from Zapier's left navigation menu.
  3. Click the + Add Connection button toward the top right of the page.
  4. Search for and click Ninety, then click the Add Connection button.
  5. (Optional) Rename your Ninety connection.
  6. Click Yes, Continue to Ninety.
  7. Log in to your Ninety account using the same method you normally use.
  8. Review the authorization consent information, then click Authorize Integration.

Once you've authenticated, Zapier can access your Issues and the teams you belong to. You only need to authenticate once. All future Zaps will use the same connection.

Learn more

 

Build a workflow

Depending on your goal, you may need to create several Zaps. For assistance building the right workflows for your organization, explore our other articles and resources in the Zapier section of the help center or contact our Pro Services team.

 

Understand permissions and access

Your Zapier automations respect the same permissions you have in Ninety. Zaps work with your own Issues and any teams you belong to or manage.

What you can automate based on your role:

  • Owner: Can create Zaps for Issues across any team in the organization.
  • Admin: Can create Zaps for any team you administer.
  • Manager: Can create Zaps for teams you manage.
  • Team Member: Can create Zaps for Issues within teams you belong to.
  • Coach: Can build and demonstrate Zaps scoped to the organizations you have access to.
  • Observer: Can use read-only triggers but cannot create, update, or delete Issues through Zapier.

 

Each person needs to set up their own Zapier connection. You can't create Zaps that create or modify Issues on behalf of other users. If you want your whole team to use the same workflow, each person will need to build and configure their own Zap(s).

 

 

Common use cases

Zapier connects thousands of apps. You can use it to funnel Issues into Ninety from the tools your team already uses.

  • Capture Issues from support tools: When a critical ticket is escalated in Zendesk or Intercom, automatically create a Ninety Issue so it's ready to IDS at your next L10 — no manual entry required.
  • Surface new Issues in Slack: Push newly created Issues to a dedicated Slack channel so your team has immediate visibility into what needs to be discussed at your weekly meeting.
  • Log Issues from form submissions: Create Issues automatically from Google Forms or Typeform submissions so customer-facing problems are captured in Ninety as they arise.
  • Trigger Issues from CRM activity: Create Issues from HubSpot or Salesforce events — such as a deal stage change or a flagged account — so operational problems flow directly into your team's meeting rhythm.

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