How to Recover a Deleted Group or Measurable in Ninety

If you've deleted a Scorecard group or removed a Measurable, the data is almost certainly still in your account. Ninety preserves all Measurable data even when items are removed from a Scorecard. What you've lost is the organization — the group container and the arrangement of Measurables within it — not the underlying data or history.

Recovery is straightforward if you remember what was in the group. If you don't, there are additional steps below.

Why accidental deletions happen

Most accidental group deletions follow the same pattern: a user is trying to remove a single duplicate Measurable from a group, and clicks Delete group in the ellipsis menu instead of using the checkbox to remove just that item.

These two actions have very different outcomes:

If you wanted to remove just one Measurable from a group, use the checkbox method. This removes it from the group without touching the group itself or any other Measurables.

Recovering a deleted Scorecard group

When you delete a group, the Measurables inside it still exist in your account. You'll need to recreate the group and add them back.

Step 1: Recreate the group.

1. Click Scorecard from the left navigation.
2. Use the Team dropdown to navigate to the team whose group was deleted.
3. Click New Group on the right side of the filter bar.
4. Name the group and add a description.
5. Click Save.

Step 2: Add your Measurables back.

1. Click New Measurable at the top right of the newly created group's card.
2. Select Add Existing Measurable from the options.
3. Search for each Measurable by name, check its box, and continue selecting as many as you need.
4. Click Add when you've selected all the Measurables for this group.

All historical data returns automatically when you add a Measurable back to a Scorecard. You don't need to re-enter any past values.

Recovering a Measurable removed from a group

If you removed a single Measurable from a group (rather than deleting the whole group), the recovery is the same: navigate to the team's Scorecard, click New Measurable, select Add Existing Measurable, search for it by name, and click Add.

The Measurable will reappear with all its historical data intact.

What to do if you can't remember what was in the group

This is the hardest recovery scenario. If your group had many Measurables and you can't remember all of them, here are your options:

Check the Measurable Manager.

Owners, Admins, and Coaches can view every Measurable in the account (including ones no longer on any Scorecard) in the Measurable Manager. Navigate to Scorecard, click Go to Measurable Manager on the filter bar, and filter for Measurables that are active but not currently on any Scorecard. This will surface the Measurables that were in the deleted group.

Check My 90.

Each Measurable's owner can still see it in their My 90 workspace even after it's removed from a Scorecard. Ask the team members who owned Measurables in the deleted group to check their My 90 pages and report what they see.

Export your Scorecard to CSV regularly.

The best protection against this scenario is a periodic CSV export. Downloading a spreadsheet of your Scorecard before making structural changes gives you a complete list of what was there. To export, navigate to the team's Scorecard, click the ellipsis on the filter bar, and select Export to CSV. The export includes all Measurable names, owners, goals, and recent data.

Contact support.

If you still can't reconstruct the group, contact support. The support team can review your session history to identify Measurables that were visible on the screen at the time of deletion. Keep in mind that recovery through session history is partial — it can only surface Measurables that were visibly loaded on screen before the deletion occurred. Anything below the fold or not yet rendered may not be recoverable this way.

When data cannot be recovered

If a Measurable was permanently deleted from My 90 or the Measurable Manager (not just removed from a Scorecard group), its historical data is permanently gone and cannot be restored. Contact support immediately if this happened. The support team can confirm whether recovery is possible based on your session history.

This is the only scenario where Measurable data is truly lost. Removing a Measurable from a group, or deleting a group entirely, does not destroy data; it only removes the organizational structure.

Troubleshooting

I can't find the Measurable in the Add Existing search.

1. Confirm the spelling. Try searching for two or three words from the name rather than the full title.
2. Check whether the Measurable was archived. Archived Measurables don't appear in the Add Existing search. Go to the Measurable Manager and look under the Archived filter.
3. Ask other team members whether the Measurable was renamed.
4. If the Measurable owner checks their My 90 and it doesn't appear there either, the Measurable may have been permanently deleted. Contact support.

The recovery steps worked, but I'm missing a few Measurables I can't identify.

This is common when a group has many items. Check the Measurable Manager for Measurables that are active but not on any Scorecard — those are the displaced ones. You can also ask the owners to check their My 90 pages for Measurables they no longer see in meetings.

I deleted a Measurable from My 90 or the Measurable Manager by mistake.

Contact support immediately at contact support. Permanent deletion cannot be self-reversed, but the support team can check session history and advise on what can be recovered.