How to Get Started with Ninety
Welcome to Ninety! Whether you're new to the platform or transitioning from another tool, this guide will help you understand what Ninety is, how it works, and how to get started successfully.
Video overview of Ninety
Watch the video below for a quick tour of how Ninety is laid out, so you know where everything lives before you start working in it.
The tour covers:
The left-hand navigation, grouped by purpose. My 90 is where you land at login and shows only what's assigned to you. Scorecard through Headlines covers everything you'll use in your Level 10 Meeting. Below that sit your bigger-picture tools, the V/TO® and the Accountability Chart®.
1-on-1s, the Knowledge Portal, and the Directory. Your quarterly and annual review process, your documented processes, and everyone in your account — whether they're names on the Accountability Chart or invited users.
The Create button, in the top-right corner of every page, for adding an Issue, To-Do, Rock, or Headline from wherever you are.
Settings in the bottom-left corner, where you configure your account, manage billing, add teams, set your account language, and find integrations.
What is Ninety?
Ninety is a business management platform designed specifically for companies running on the Entrepreneurial Operating System® (EOS®). It provides digital tools for the six key components of EOS: Vision, People, Data, Issues, Process, and Traction.
Who uses Ninety
Ninety supports over 260,000 users from more than 18,000 companies, including:
Leadership teams running Level 10 (L10) meetings.
Department teams tracking their own goals and metrics.
Companies of all sizes who are implementing EOS.
EOS Implementers and coaches working with multiple clients.
What Ninety helps you do
We have the most comprehensive software for EOS that helps you:
Run structured, effective meetings.
Monitor business metrics on scorecards.
Solve Issues using the IDS process (Identify, Discuss, Solve).
Maintain your organization's Accountability Chart.
Align your team around a shared V/TO®.
Important to Know: Ninety is not a video conferencing tool. Remote teams often use Zoom, Microsoft Teams, or Google Meet for video and share their screen with Ninety open during meetings.
Getting started with Ninety, video overview
Watch the video below for the three things to set up first. The goal is to get your team into its Level 10 Meeting cadence quickly, because that's what builds the consistency and shared language everything else depends on.
The video walks through:
Inviting your teammates, using Add Teammates in the left navigation or the Directory. You'll decide which team each person joins and which role they get — Owners and Admins can see and edit everything, while Managers and Team Members are scoped to their own teams.
Building your Scorecard around the five to 15 Measurables your team tracks weekly, setting each one's goal, unit type, and owner.
Adding your Rocks for the quarter, including the Help me draft a SMART Rock option that works through what you're trying to accomplish, who needs to be involved, and what might get in the way.
Running your first Level 10 Meeting, where the agenda is already built, teammates join from a notification or the Meetings page, and the Scorecard and Rocks you just set up are waiting for you.
Getting started: Your first login
There are two ways to start using Ninety:
Option 1: You're invited to join an existing company:
You'll receive an email invitation with a link.
Click the link and create your password.
Enter the verification code sent to your email.
Complete your profile step.
You're ready to join your team!
Option 2: You're creating a new company account:
Visit ninety.io and sign up for a free trial.
Set up your company profile and invite your team.
Begin populating your V/TO, Scorecard, or other tool — or request a data upload.
Potential login issues and solutions
Verification code not arriving:
Check your spam/junk folder.
Wait 2-3 minutes (email delivery can be delayed).
Click "Resend code" if needed.
Contact support if no code arrives after 5 minutes.
Use the search function in your email client to look for keywords like "Ninety" or "account invitation."
Login screen keeps spinning:
Try incognito/private browsing mode.
Switch to Google Chrome (recommended browser).
Restart your browser completely.
Clear your browser cache to ensure compatibility and resolve potential issues.
Can't accept invitation:
Make sure you're clicking the link from the correct email address.
Try a different browser.
Contact your company admin to resend the invitation.
Verify that the email address you are using matches the one associated with your Ninety account.
Check all email folders, including spam or junk, as the invitation email might have been filtered there.
Troubleshooting Reactivated Company Access
If a reactivated company does not appear in your Company dropdown in Ninety, it may be linked to a different email address. Here's how to resolve this:
Verify Email Access: Confirm that you still have access to the email address associated with the company.
Request an Email Update: If you no longer have access to the email, ask the company admin to update the email address linked to your account.
Refresh Your Browser: After the email is updated, refresh your browser to see if the issue is resolved.
Setting up your profile
After logging in for the first time:
Add a profile picture (helps team members recognize you).
Verify your name is spelled correctly.
Review your role and team assignments.
Set your notification preferences.
Explore the interface to familiarize yourself.
Where to find self-serve resources
We're continuously developing resources to help you and your organization thrive. Click through the tabs below to find what you need.
Live support
The fastest way to learn about Ninety is to click the chat bubble in the bottom-right corner of your screen.
We offer live webinars and training every week. Find the right one for you here. We often cover:
How to benefit from our most-used tools.
When to roll out Ninety to more teams.
Your questions during daily office hours.
If you prefer one-on-one support or you'd like to see if Ninety is right for you, sign up for a 30-minute demo here.
Our EOS® blog
Our in-house Professional EOS Implementer®, Kris Snyder, has written several articles to help you understand EOS® as a system for improving your business.