How to Delete or Deactivate a User in Ninety
If a user no longer needs access to Ninety, you can either deactivate or delete their profile from the Directory.
Deactivating Users
Deactivating a user changes their user role to Inactive. Follow these steps to deactivate a user:
Click Directory from the left navigation.
Click their name (you may need to search for them first).
Click Deactivate User.
Result: Their name is still on the Directory, and they're visible as an option for Seats on the Accountability Chart. You can reassign their license or change your license account. They can no longer sign in to Ninety.
Deleting Users
Deleting a user completely removes them from your account, so they will no longer have a login and will be removed from the Directory. Follow these steps to delete a user:
Click Directory from the left navigation.
Click their name (you may need to search for them first).
Click Delete User.
Result: Their name is removed from the Directory completely. You can reassign their license or change your license account.
What Happens to a Deleted/Deactivated User's Content?
All incomplete items (Rocks, To-Dos, Issues, and Headlines) remain on the team it's assigned to, so other team members can reassign them. All archived content will remain in the archive still owned by the previous user.