How to Manage Licensing Across Multiple Companies in Ninety
Managing licensing and subscriptions in Ninety can be complex when the same person belongs to more than one company. Each company account is billed independently, and this article explains what that means for your licenses and how to avoid duplicate charges.
Overview of licensing and subscriptions
In Ninety, each company account operates independently and requires its own subscription plan. This means that even if the same user is added to multiple companies, each company account must have its own active subscription, and licenses are required for each user associated with that account.
Manage multiple company accounts
If you are registered with multiple companies using the same email address, you do not necessarily need to pay for two separate licenses. In such cases, a duplicate coupon can be applied to the second company account. This ensures that your license does not count toward the subscription of the additional company, effectively avoiding duplicate charges.
Special cases and exceptions
Duplicate coupons: Duplicate coupons are a mechanism to prevent duplicate license charges for users associated with multiple companies. If you believe this applies to your situation, contact support for assistance in applying a duplicate coupon.
Separate subscriptions: While duplicate coupons can address specific scenarios, each company account still requires its own subscription plan to remain active.
Frequently asked questions
Can I use the same email address for multiple companies in Ninety?
Yes. You can use the same email address for multiple companies. However, each company account requires its own subscription plan, and licenses for each user must be managed accordingly.
What should I do if I am being charged for duplicate licenses?
If you suspect duplicate charges, contact support to inquire about applying a duplicate coupon to your account.